At Cosplayerswap, we are dedicated to delivering your premium leather jackets and cosplay pieces safely, securely, and on time. We proudly offer FREE Shipping on all orders within the United States – no minimums, no hidden charges.

Order Processing (Handling Time)

• ✓ All orders are processed within 3–7 Business Days from the date of purchase.
• ✓ Every jacket is individually inspected, carefully packed, and prepared before dispatch.
• ✓ Processing times may be slightly extended during peak shopping seasons, public holidays, or promotional events.

Estimated Delivery Time

• ✓ Once your order has been dispatched, delivery is typically completed within 7–11 Business Days.
• ✓ Please note that delivery timelines may vary due to customs clearance procedures, weather conditions, public holidays, or unforeseen courier delays that are beyond our control.

Shipping Charges

• ✓ FREE Shipping on all orders shipped within the United States.
• ✓ No hidden fees — the total amount payable is clearly shown at checkout before you confirm your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your shipment in real time until it arrives at your door.

Shipping Address

Please ensure your shipping address is complete and accurate at the time of placing your order. Address corrections or changes can only be accommodated before your order has been dispatched. We are unable to redirect packages once they are in transit.

Customs Duties & Taxes

For any international shipments arranged at the customer’s specific request, any applicable customs duties, import taxes, or destination-country charges are the sole responsibility of the customer. Cosplayerswap is not liable for delays or additional costs arising from customs inspections.

Lost, Delayed, or Damaged Orders

If your order is lost in transit, significantly delayed, or arrives in a damaged condition, please contact our Customer Support team within 48 hours of delivery. We will promptly coordinate with the shipping carrier to investigate and resolve the matter as quickly as possible.

Need Assistance?

Our team is here to help with any shipping or delivery queries.

✉ Email: cosplayerswap@gmail.com
☏ Phone: +1 (475) 800-3604
⚲ Business Address: 686 Quinnipiac Ave, New Haven, CT 06513